Frequently asked questions

Everything you need to know about Tweenr. Still stuck? Email support@tweenr.ai.

What is Tweenr?
Tweenr is an AI animation asset generator for pro video editors. Describe a small motion element in plain English or 繁體中文, get a production-ready MP4 in under a minute, drop it into your Premiere / After Effects / CapCut timeline.
Who is this for?
You already use Premiere, After Effects or CapCut, and you need small animated elements — loading bars, typing text, glowing CTAs, notifications, chart reveals — without spending 30 minutes hand-animating each one.
How is it different from Canva or CapCut?
Tweenr is a generator, not an editor. Its output is a standard MP4 file that drops into whatever timeline you already use. We don't try to replace your editor — we fill in the gap where you'd otherwise spend half an hour in After Effects.
How is it different from Swishy.ai?
Three differences. (1) Traditional Chinese is native — 繁體中文 fonts render perfectly at export time, no tofu boxes. (2) We self-host the render pipeline for better pricing. (3) We're building toward transparent export formats (ProRes 4444, WebM alpha) that drop cleanly onto an AE / Premiere alpha layer.
Do I need design or code skills?
No. Describe what you want in plain language. Adjust colors, timing, fonts with sliders afterward. If you can brief a junior designer, you can use Tweenr.
What export formats are supported?
1080p H.264 MP4 today — drops into any video editor. ProRes 4444 with alpha channel, PNG sequence and WebM alpha are on the roadmap for Pro tier.
Do you store my prompts or videos?
Your projects (prompts, generated code, exported videos) are stored in your account so you can come back and edit them. You can delete a project permanently at any time. We never train AI models on your prompts, code or outputs.
Can I use the outputs commercially?
Yes. You own every scene you create and every MP4 you export. Use them in client work, YouTube videos, ads, anything.
What's the refund policy?
7-day no-questions-asked refund on your first Pro subscription payment. After that, you can cancel at any time and keep Pro until the end of your paid period.
How do I get support?
Email support@tweenr.ai. We aim to respond within 24 hours on business days. Pro subscribers get priority response.